瀵歸」鐩鐞嗛鍩熸湁鍏磋叮鐨勫皬浼欎即鏄笉鏄湪鍏ラ棬鏃舵劅鍒伴潪甯稿ご鐤?鍥犱負(fù)銆婇」鐩鐞嗙煡璇嗕綋緋匯€嬫暣浣撻潪甯哥箒鏉傦紝鍏朵腑鐨勫唴瀹瑰彲璋撴槸鍖呯綏涓囪薄銆傚緢澶氬皬浼欎即鍏夌湅瑙侀偅鏈凍浠ョ敤鏉ュ綋"鍏靛櫒"鐨勪功(PMBOK)灝卞凡鏈涜€岀敓鐣?娌¤榪囩殑鍙互鍘繪壘鎵劇湅錛岀湡鐨勬槸鍙堝帤鍙堥噸)銆?/p>
鍙垜浠張鐭ラ亾榪欏鐭ヨ瘑浣撶郴瀵規(guī)垜浠殑鑱屼笟鍙戝睍鏄潪甯告湁甯姪鐨勶紝鎯寵涓€鎺㈢┒绔熴€傞偅鏄惁鏈変粈涔堝姙娉曞湪涓嶇敤璁頒綇"浜斿ぇ榪囩▼緇?quot;銆?quot;鍗佸ぇ鐭ヨ瘑棰嗗煙"鐨勬儏鍐典笅灝辮兘搴旂敤欏圭洰綆＄悊鐭ヨ瘑錛岀敤鍏惰В鍐抽棶棰樺憿?
鍦ㄦ灝嗕負(fù)鎮(zhèn)ㄥ垎浜?quot;璐┛欏圭洰綆＄悊鐭ヨ瘑浣撶郴鐨勪笁澶у熀鏈師鍒欌€斺€旂洰鏍囩鐞嗐€丳DCA寰幆銆佷互浜轟負(fù)鏈€傚浣曢€氳繃浜嗚В鍏惰儗鍚庣殑閫昏緫錛屽湪涓嶈繘琛岀郴緇熸€у涔?fàn)鐨勬儏鍐典笅鎺屾彙涓€瀹氱▼搴︾殑欏圭洰綆＄悊鑳藉姏銆?quot;濡傛?zhèn)ㄥ凡瀵圭浉鍏崇煡璇嗘湁鎵€浜嗚В錛屽彲鎸夋钀芥爣棰樿繘琛屽揩閫熼槄璇匯€?/p>
涓€銆?quot;鐩爣綆＄悊"鍘熷垯銆?/h3>1銆佺洰鏍囩鐞嗕笌欏圭洰綆＄悊鐨勫叧緋匯€?/span>
欏圭洰鏄負(fù)鍒涢€犵嫭鐗圭殑浜у搧(濡傛墜鏈恒€佹苯杞︺€佸緩絳戠墿絳?銆佹湇鍔?濡備負(fù)XX浼佷笟鎻愪緵2021騫村害瀹㈡埛鍜ㄨ鏈嶅姟)鎴栨垚鏋?濡傛祦姘寸嚎鐨勬敼榪涖€佸鏈鏂囩瓑)鑰岃繘琛岀殑涓存椂鎬у伐浣溿€?/p>
鎴戜滑鍙互鍙戠幇錛屾墍鏈夌殑欏圭洰閮芥槸鍥寸粫鐫€鏌愪竴涓洰鏍囧紑灞曠殑錛屾墍浠ュ湪鏁翠釜欏圭洰綆＄悊浣撶郴涓簲鐢ㄤ簡澶ч噺褰煎緱路寰烽瞾鍏嬫墍鎻愬嚭鐨勭洰鏍囩鐞嗙殑鐞嗚銆傞€氳繃灝嗛」鐩紑灞曡繃紼嬩腑鐨勭浉鍏沖洜绱犵撼鍏ョ粺涓€鐨勭洰鏍囦綋緋諱粠鑰屽艦鎴愮殑綆＄悊鏂規(guī)硶銆?/p>
2銆佺洰鏍囩鐞嗕笁涓熀鏈楠ゃ€?/span>
1)寤虹珛鍒囧疄鍙鐨勭洰鏍?欏圭洰鑼冨洿綆＄悊 瑙勫垝榪囩▼緇?銆?/p>
鍏朵腑鍩轟簬"鐩爣鍒跺畾"鐜妭錛屾垜浠洰鍓嶉€氬父閬靛驚SMART鍘熷垯銆?br/>S(Specific)錛氬埗瀹氱殑鐩爣涓嶆槸鎶借薄鐨勬蹇?濡備紒涓氭洿鍔犲己澶?鑰屾槸鍏蜂綋鐨?濡傚勾钀ヤ笟棰濊揪鍒?000涓?;
M(Measurable)錛氬埗瀹氱殑鐩爣蹇呴』鏄彲浠ヨ 閲忕殑錛屽彲浠ラ€氳繃瀹㈣鐨勬暟鎹垨鑰呭叾浠栨墜孌佃 閲?
A(Attainable)錛氬埗瀹氱殑鐩爣鏄牴鎹嚜韜儏鍐靛彲浠ヨ揪鍒扮殑錛岃€岄潪鐢ㄥ敖鎵€鏈夎祫婧愰兘鏃犳硶杈炬垚(濡傝捀鍙戝お騫蟲磱);
R(Relevant)錛氬埗瀹氱殑鐩爣瑕佷笌鍏朵粬鐩爣鐩稿叧鑱旓紝姣斿鏈鍒跺畾鐨勭洰鏍囨槸涓€涓湀鍐呯‘瀹氬叕鍙告湰騫村害浜哄姏璧勬簮璁″垝錛屽叾鐩殑鏄負(fù)浜嗕笅姝ュ紑灞曞叕鍙稿叏騫寸殑浜哄姏璧勬簮綆＄悊宸ヤ綔銆傚惁鍒欏埗瀹氱殑鐩爣闂寸浉浜掓病鏈夊叧鑱旓紝閭ｅ叾瀛樺湪鐨勬剰涔変篃灝嗗ぇ鎵撴姌鎵?T(Time-bound)錛氬埗瀹氱殑鐩爣瑕佹湁鏄庣‘鐨勬埅姝㈡椂闂達(dá)紝鐢ㄤ互紜畾浣曟椂蹇呴』鎻愪氦鏈€緇堢粨鏋溿€?/p>
2)鐩爣鍒嗚В鍙?qiáng)闃秾D墊€ц 閲?欏圭洰鑼冨洿綆＄悊 鐩戞帶榪囩▼緇?銆?/p>
鍦ㄦ牴鎹甋MART鍘熷垯鍒跺畾浜嗘暣浣撻」鐩洰鏍囧悗鎴戜滑闇€瑕侀€氳繃WBS(宸ヤ綔鍒嗚В緇撴瀯)錛屽欏圭洰鏁翠綋榪涜鍒嗚В銆傚皢涓€涓畬鏁寸殑欏圭洰錛屾媶鍒嗘垚鍙互鐙珛鎵ц鍜岀洃鎺х殑宸ヤ綔鍖呫€備互渚挎暣鍚堣祫婧愩€佸垎閰嶅伐浣滐紝鏇存湁鏁堢殑寮€灞曞伐浣滐紝鎻愬崌鏁翠綋宸ヤ綔鏁堢巼銆?/p>
閫氬父鏉ヨ錛屾垜浠彲浠ユ牴鎹」鐩洰鏍囩殑鐗╃悊緇撴瀯榪涜鍒嗚В(濡傞拡瀵圭數(shù)鑴戣繘琛屽垎瑙ｆ椂錛屽彲浠ユ媶鍒嗕負(fù)鏄劇ず鍣ㄤ笌涓繪満綆辯瓑)銆佹牴鎹洰鏍囩殑欏圭洰鍔熻兘榪涜鍒嗚В(濡備竴嬈続PP鍙媶鍒嗕負(fù)淇℃伅灞曠ず鏉垮潡銆佺敤鎴風(fēng)鐞嗘澘鍧楃瓑)鎴栬€呮寜鐓ч」鐩殑瀹炴柦榪囩▼榪涜鍒嗚В(濡傚緩絳戦鍩熶腑鍙牴鎹竷綰褲€侀摵璁懼湴鏉跨瓑欏哄簭)銆?/p>
騫朵笖錛屽湪灝嗛」鐩媶瑙ｄ負(fù)浼楀鐨勫伐浣滃寘鍚庯紝鏍規(guī)嵁姣忎竴涓伐浣滃寘鐨勫彲楠屾敹鎴愭灉鍒跺畾瀵瑰簲鐨勮 閲忔爣鍑嗭紝浠ョ‘淇濇垚鏋滀笌闇€姹傜浉絎︺€傞€氳繃瀵規(guī)瘡涓€涓伐浣滃寘(緇嗚妭)鐨勬妸鎺у疄鐜板欏圭洰鐨勬暣浣撴帶鍒躲€?/p>
3)瀹炴柦綰犻敊琛屽姩鐩磋嚦瀹炵幇鐩爣(欏圭洰鑼冨洿綆＄悊 鐩戞帶榪囩▼緇勩€?/p>
欏圭洰榪涜鐨勮繃紼嬩腑錛屾垜浠渶瑕佹牴鎹」鐩寖鍥村強(qiáng)涓嶅悓鐨勫伐浣滃寘錛屼笉鏂殑寮€灞曠洃鎺у伐浣溿€?/p>
瀵瑰亸紱婚鏈熺殑宸ヤ綔鍖呮柦鍔犲共娑夛紝涓嶆柇瀵瑰亸宸簨欏硅繘琛岀籂姝ｏ紝浠庤€岀‘淇濇暣浣撻」鐩垚鏋滀笌欏圭洰棰勬湡鐩哥銆?/p>
浜屻€?quot;PDCA寰幆"鍘熷垯銆?/span>
PDCA寰幆鍙堢О鎴存槑鐜紝鍏舵牳蹇冩槸灝嗚川閲忕鐞嗗垎涓哄洓涓ぇ鐨勯樁孌碉細(xì)鍗寵鍒?plan)銆佹墽琛?do)銆佹鏌?check)銆佸鐞?act)銆傚叾鏍稿績閫昏緫鏄寜鐓?quot;鍒惰璁″垝鈫掑疄鏂借鍒掆啋媯€鏌ュ疄鏂芥晥鏋?quot;鐨勯『搴忔潵寮€灞曞伐浣滐紝騫舵牴鎹疄鏂界粨鏋滄潵榪涜涓嬩竴杞驚鐜€傞€氳繃涓嶆柇鐨勯噸澶嶈繖涓驚鐜紝鏉ュ皢浜у搧鎵撶（鐨勬洿鍔犲畬鍠勩€?/p>
鐢變簬鍏墮€傜敤鎬ц緝騫匡紝鍙互搴旂敤浜庡悇縐嶅満鏅紝鐜板湪涔熺粡甯歌鎴戜滑浣滀負(fù)寮€灞曞伐浣滅殑鍩烘湰妯″瀷銆?/p>
欏圭洰綆＄悊浣撶郴浠庢牳蹇冮€昏緫鏉ヨ鍙互璇存槸PDCA寰幆鐨勫崌綰х増錛屾墍浠ユ垜浠湪鏃ュ父宸ヤ綔涓鐞嗛」鐩被宸ヤ綔鏃跺彲浠ュ厛浠DCA妯″瀷涓哄熀鏈鏋跺鐞嗗伐浣溿€?/p>
闅忕潃欏圭洰緇忛獙鐨勭Н绱紝鎴戜滑涔熷皢浠ユ涓哄熀紜€褰㈡垚鑷繁鐨勭畝鍖栫増"欏圭洰綆＄悊鐭ヨ瘑浣撶郴"銆?/p>
涓夈€?quot;浠ヤ漢涓烘湰"鍘熷垯銆?/span>
浠諱綍欏圭洰鐨勬墽琛岄兘紱諱笉寮€浜虹殑鍙備笌錛岃€屼漢騫朵笉鏄崟綰殑鏈哄櫒錛屼笉浼?xì)涓嶅甫鋼Q浣曟儏緇殑鎵ц浠誨姟銆傛墍浠ュ湪欏圭洰榪涜鐨勮繃紼嬩腑鎴戜滑闄や簡瑕佷粠鐞嗘€т笂鍒嗛厤欏圭洰涓瘡涓釜浣撶殑宸ヤ綔澶栵紝榪橀渶瑕佷粠鎰熸€х殑瑙掑害鍘繪€濊€冩瘡涓漢鍦ㄥ伐浣滆繃紼嬩腑鐨勬劅鍙椼€?/p>
涓嶄粎瑕佹弧瓚抽」鐩腑鍚勫共緋諱漢鐨勭墿璐ㄩ渶姹傦紝鍚屾椂涔熻婊¤凍浠栦滑鐨勭簿紲為渶姹傘€?/p>
鐩鎬俊閫氳繃瀵逛互涓婇」鐩鐞嗕笁澶у師鍒欑殑浜嗚В錛屾垜浠彲浠ユ瀯寤哄嚭涓€涓互PDCA寰幆涓烘鏋訛紝浠ョ洰鏍囩鐞嗕負(fù)鏍稿績鐨勭鐞嗕綋緋伙紝騫墮€氳繃"浠ヤ漢涓烘湰"鐨勫師鍒欏崗璋冩暣涓」鐩腑鐨勭浉鍏充漢錛岄€氳繃娼滅Щ榛樺寲鐨勫紩瀵鹼紝淇冧嬌鏁翠釜欏圭洰鐨勮揪鎴愩€?br/>
榪欐牱錛屼綘涔熷叿澶囦簡瀵規(guī)暣涓」鐩鐞嗕綋緋葷殑鍩烘湰搴旂敤鑳藉姏錛屼箣鍚庡氨鏄湅涓漢闇€瑕佽繘琛屾洿鏈夐拡瀵規(guī)€х殑浼樺寲鍜€?/p>